Refund policy
Last updated: July 27, 2026
1. Return window β Request a return within 30 days of receiving your order. Email π§ customer.lilogre@outlook.com with your order number.
2. Return procedure β We'll send return instructions; don't ship anything back before receiving them. Once approved, return the item within 14 days.
3. Hygiene notice β children's apparel β LilOgre garments are worn directly against a baby's or toddler's skin. For hygiene reasons, items that have been worn or washed cannot be resold as new and are not eligible for return. Returns are accepted only for unworn, unwashed items with the original tags still attached.
4. Return conditions (unused) β Accepted only if ALL apply: not worn or washed; original tags still attached; no signs of wear, dirt, stains, odor, moisture, pet hair, or residue; returned clean and complete; in the original complete packaging.
5. Size exchanges β Wrong size? Within the return window we'll exchange it for another size, as long as the item is unworn, unwashed, and tagged. Please check the size chart before ordering β sizes run 3Mβ3T and, if your child is between sizes, we recommend sizing up.
6. Reduction in value β You are responsible for value lost through handling beyond what's needed to establish the item's nature, features, and fit; we may refuse a return or deduct up to 100% in proportion to the condition of the item.
7. Damaged or wrong item on arrival β Arrives damaged, defective, or incorrect? Contact us within 7 days with a photo β free replacement or full refund at no cost to you.
8. Return shipping β Customer pays return shipping and must package securely. Items damaged in return transit may have the refund refused or reduced.
9. Exclusions β No returns for: worn or washed items; items without original tags; subjective dissatisfaction with the look, fit, or color once the item has been worn; misuse or care contrary to the care instructions; normal wear and tear; customer-caused damage.
10. Refunds β Issued no later than 14 days after we receive the return or proof of return, following inspection, to the original payment method unless agreed otherwise.